What is your Refund Policy?

Returns 


If you purchased or received an item from pedaltrain.com, it is eligible for return within 30 days of purchase. We will issue a refund to the original form of payment. Returned goods must be in perfect, unused condition in original packaging with all original tags. 

Because we want you to love your Pedaltrain product, we don't charge a restocking fee for eligible returns. It's your responsibility to get the item back our way, by covering the shipping back to us. 

Refunds (if applicable) 


Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If a refund is approved, the refund amount will be for the purchase price less our original shipping expense to get the item to you. Proof of purchase or other identification may be required to process a return.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at store@pedaltrain.com.

Sale items (if applicable) 


Closeouts, blems, and discount items are sold as-is and not eligible for return or exchange.,

Exchanges (if applicable) 
We are unable to offer an exchange service at this time. Should you want to exchange an item, simply return the original item for a refund. You may purchase the replacement at your convenience, before or after you receive your refund. 

Gifts 

If you received the item as a gift and would like store credit instead of a refund to the original form of payment, please contact us with the order details and we'll work to help make it happen.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, less shipping expense. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he or she will find out about your return.

Shipping 

Please contact us for return authorization.  We will provide you with an RMA number and instructions.  This ensures your item is tracked through our systems.  Items received without an RMA number or an incorrect RMA number may be returned.  Remember, you will be responsible for paying for shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Our preferred shippers are FedEx Ground and UPS - they are reliable, offer tracking and convenient locations around the USA.

If You Received Incorrect, Incomplete or Defective Product

If you received the wrong product or are missing something from your order, please contact us.  We will make it right.  Let us know what went wrong.  Please include your order number and a picture, which will help us resolve your issue quickly.

If your product arrived defective, don't worry.  We will move mountains to set things right.